A clear next step for your solar system.
Solar repairs, warranty help and system replacements in Sydney and NSW. Send NJC Solar photos and error codes and our team will discuss your next step.
Start with a conversation
If your existing system is showing an error or not behaving as expected, contact our team. Helpful details include equipment make and model, the age of the system, photos and any error codes. We can discuss an appropriate next step without promising an outcome.
Repairs and warranty claims
We can help assess product repair options and assist with warranty claims. Coverage and outcomes depend on the equipment, its condition and the relevant manufacturer or installation warranty.
When replacement makes sense
Where equipment replacement is being considered, we explain compatibility and system design considerations. For safety, do not open electrical equipment or attempt your own electrical repairs.
Who we help
We help owners of systems we installed, and we are happy to hear from owners of systems installed by others. Common reasons people contact us include an inverter error, lower output than expected, monitoring that has stopped reporting, damaged equipment, or an ageing system they are thinking of upgrading. We will let you know honestly whether we are able to help with your equipment.
How the process works
Send us your details, photos taken from a safe position and any error codes. We review the information, ask any follow-up questions and explain the likely next step – which may be a site visit to investigate further. Where a repair, warranty claim or replacement is appropriate, we explain the options clearly before any work goes ahead.
Upgrading an older system
Some older systems are still working but no longer suit the household – perhaps energy use has grown, a battery or electric vehicle is on the way, or the inverter is approaching the end of its life. We can review what you have, explain whether parts of the system can be retained, and outline replacement or expansion options so you can decide what is worthwhile.
Why talk to NJC Solar
Our employed NSW installers work with solar, battery and EV charging equipment every day, and we explain things in plain English. If replacement turns out to be the better step, a new system purchased directly from NJC Solar includes our 15-Year Workmanship Warranty and 5-Year No-Cost System Resolution Guarantee.
What’s included
Initial review
Send photos of your system and any error codes so we can understand the issue.
Fault investigation
We investigate before recommending a repair or replacement.
Warranty claim guidance
Help understanding manufacturer warranty processes.
Replacement options
Clear advice if replacing an ageing system is the better step.
How it works
- Step 1
Let’s talk
We listen to your needs and answer your questions.
- Step 2
Designed for you
A custom design and clear quote, with the details explained.
- Step 3
Installed with care
Professional installation by our employed NSW team.
- Step 4
Support that stays
A proper handover and a team you can turn to afterwards.
Recent work
Your questions, answered.
What should I send you about a fault?
Please send your contact details, property location, equipment make and model, photos and any error codes. Only take photos from a safe, accessible position.
Is my repair covered by warranty?
We need to review the equipment and relevant warranty terms before advising. Manufacturer warranties are separate from installation workmanship warranties.
Do you look at systems installed by other companies?
Contact us with the details. We will let you know whether we are able to help with your equipment.
What if I see damage, smoke or a burning smell?
Keep clear of the equipment and call emergency services or a licensed electrician if there is any immediate danger. Do not open or touch damaged electrical equipment.
Backed by our warranties
15-Year Workmanship Warranty and 5-Year No-Cost System Resolution Guarantee, alongside separate manufacturer warranties. Applies to systems purchased directly from NJC Solar. Terms and exclusions apply – ask our team for full warranty terms.
About our warrantiesRelated services
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